Help Desk

Let Us Help Make Your Eclipse™ Experience A Successful One!

The Eclipse Help Desk provides technical assistance and services.

Our Mission

As a dedicated team of professionals, the Eclipse Help Desk strives to provide Tier One technical assistance “above and beyond” the expectations of our clients.

Objectives

  • Provide a helpful, courteous and knowledgeable first point of contact, through e-mail, by telephone and in person
  • Listen carefully, ask questions and communicate clearly to gain a thorough understanding of each question or problem, determine the most effective course of action and follow through to deliver a satisfactory resolution
  • Provide pro-active, accurate, straight-forward and relevant resources to empower our users to find technical information and answers quickly and conveniently
  • Cultivate a team environment that supports and encourages us to exceed our goals
  • Maintain the quality and integrity of our internal documentation and processes and continually look for new ways to improve our services

Help Desk: support@eclipsesol.com

Hours: 8am – 8PM EST, M – F

Support Query

Please fill out the form below, and we will get back to you as soon as we can.

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