Articles

Part 2: Important Considerations when Shopping for EDC

In the second part of our series entitled Important Considerations when Shopping for EDC, we will discuss and evaluate compliance needs and consider more than just part 11 compliance. We will continue to examine multiple strategies that make the procedure less confounding and more beneficial to your organization when shopping for an EDC platform. Phase…

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Important Considerations when Shopping for EDC

Shopping for an EDC platform can be an overwhelming assignment. There is a desire for high-end functionality, but not always the budget in place for high-end systems.  Often, there is organizational inertia just to work with market leaders despite the difficulties of working with larger organizations. Over the next series of blogs, we will examine…

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Trends which are shaping the Future of Customer Service for 2016 and beyond

In the very near future, customer service will become increasingly savvy about how we deal with issues early on and in some cases, preventing them. Sensors, mobile technology, and voice recognition will give companies ways to communicate with their customers and add value to the customer service relationship. However, a lot of companies are just…

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Intro to ATC Coding

Anatomical Therapeutic Chemical (ATC) classification system is maintained by the WHO Collaborating Centre for Drug Statistics Methodology in Oslo, Norway. The system provides a global standard for classifying medical substances and serves as a tool for drug utilization research. The ATC chemical classification began with drug consumption research in the 1960’s. ATC Timeline: • 1968-…

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Highlights of ATC Coding

Since 1982, the Anatomical Therapeutic Chemical (ATC) classification system has been maintained by the WHO Collaborating Centre for Drug Statistics Methodology in Oslo, Norway. The system provides a global standard for classifying medical substances and serves as a tool for drug utilization research. The WHO recommends the ATC system for international comparisons. In the WHO…

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What it means to go the “Extra Mile” in Customer Service

The term “going the extra mile” is a very old expression. It describes individuals who provide great customer service whether it’s over the phone, in person or via email. It comes down to basically doing more than is expected, trying a little harder and going above the norm. This is a great concept for customer…

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InForm Data Viewer: The Hidden Power of InForm

InForm Data Viewer is part of the Oracle Health Sciences Clinical R &D Cloud Platform. Using the Data Viewer, you can easily collect and manage the increasing volume, velocity, and variety of today’s clinical trial data. InForm’s Data Viewer feature gives you real-time, 24/7, actionable visibility into your trial data with a single click. For…

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Best Customer Service Practices in a Helpdesk Environment

Would you like to maximize customer service in a Helpdesk Environment? The following are some tips that are sure to be helpful. Please note that not all of these techniques will work in every organization but are core standards that can be used by most helpdesk personnel. 1: Don’t settle for vague descriptions of the…

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4 Steps to a Quality by Design Approach to RBM

Risk Based Monitoring (RBM) is a proactive, strategic approach to site monitoring and clinical data management that allocates resources based on need. It goes hand in hand with Quality by Design (QbD), a concept that has been embraced by nearly every industry to help improve processes and create quality products. It’s based on the idea…

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Why IRT integrations are important to the success of your next clinical trial

An IRT system with a robust drug management and data integration function is a crucial component to any clinical trial. Here are some of the benefits of common IRT integrations. When Interactive Response Technology (IRT) integrates with other software systems, you have the ability to seamlessly access important data from other sources and better leverage…

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